Service Delivery Policy

1. About service delivery

CA Ishfaq A. Mir provides professional services including Chartered Accountant consultations, business registrations, GST and taxation support, accounting services, startup support, ROC compliance, and related professional assistance.

These are primarily service-based engagements and therefore do not involve the physical shipment of products.

2. How services are delivered

Depending on the service selected, delivery may take place through one or more of the following methods:

3. Consultation services

For consultation services, the service is generally delivered on the appointment date selected by the client and accepted or confirmed through the booking process.

The consultation format, such as online or in-person, depends on the particular service purchased and the information displayed on its service page.

4. Registration and compliance services

For registration, taxation, accounting, and compliance engagements, service delivery may involve document collection, review, preparation, submission, follow-up, and communication with the relevant authority or portal.

The final completion date may depend on government departments, statutory authorities, banks, third-party providers, portal availability, approvals, and other circumstances outside our direct control.

5. Documents and information

Clients are responsible for providing the documents, information, approvals, signatures, and other inputs required for the selected service.

Delays in providing required information may delay service delivery or completion.

6. Service timelines

Any estimated timeline displayed or communicated for a service is indicative unless expressly stated as a fixed commitment.

Where a service depends on government processing, third-party approval, statutory review, or client action, the completion timeline may extend beyond the initial estimate.

7. Confirmation of delivery

Depending on the service, delivery may be considered completed when the consultation has been conducted, the agreed professional work has been performed, the relevant filing or submission has been made, or the agreed deliverable has been provided to the client.

Completion may also include providing supporting documentation, acknowledgements, receipts, reports, or other relevant records where applicable.

8. Physical documents

If a particular engagement requires physical documents, original records, or in-person handling, the method of delivery or collection will be communicated separately based on the requirements of that engagement.

This website does not operate as a general physical-goods store and no standard product shipping service is offered.

9. Delays caused by third parties

CA Ishfaq A. Mir is not responsible for delays caused by government departments, statutory authorities, banks, payment providers, technical platforms, portal outages, courier providers, or other third parties beyond reasonable control.

10. Client communication

Clients should ensure that their email address and phone number remain accessible after booking so that appointment, document, and service-related communications can be received.

11. Non-delivery concerns

If you believe that a paid service has not been delivered or that there is a significant delay beyond the applicable expected timeline, please contact us with your booking or payment details so that the matter can be reviewed.

12. Relationship with the refund policy

Questions relating to cancellations or refunds are governed by the separate Cancellation & Refund Policy published on this website.

13. Changes to this policy

This Service Delivery Policy may be updated periodically to reflect changes in services, operating practices, technology, or applicable requirements.

14. Contact

For questions regarding service delivery, please use the contact information provided on the Contact Us page.