1. General policy
This Cancellation & Refund Policy applies to professional consultations, appointments, registrations, compliance services, accounting services, startup services, and other services purchased or booked through this website.
Because many professional services involve reserved appointment dates, preparation time, documentation, filing work, or third-party processes, cancellation and refund eligibility may depend on the stage of the engagement.
2. Appointment cancellation
A client may request cancellation of an appointment before the scheduled appointment date.
Cancellation requests should be submitted using the contact details provided on this website. The request should include the client's name, booking details, and payment or appointment reference where available.
3. Refund eligibility
A refund may be considered where:
4. Services already commenced
Where professional work, consultation, documentation, registration preparation, filing, accounting work, or another service activity has already commenced, the amount refundable may be reduced or no refund may be available for the portion of work already completed.
Any applicable government fees, statutory fees, portal charges, third-party charges, or other non-refundable costs may also be excluded from a refund where they have already been incurred.
5. Missed appointments
If a client does not attend a confirmed consultation or otherwise fails to make themselves available for a scheduled appointment, the booking may be treated as a missed appointment.
Refunds for missed appointments are not automatic and will be considered based on the circumstances and the nature of the booked service.
6. Rescheduling
Where reasonably possible, a client may request that an appointment be rescheduled instead of cancelled.
Rescheduling is subject to availability and may not be available for every service or engagement.
7. Service-specific conditions
Certain services may have additional cancellation or refund conditions because they involve government filings, statutory submissions, third-party services, documentation review, or work performed specifically for a client.
Where a service has specific conditions, those conditions will take precedence for that particular service to the extent permitted by applicable law.
8. Refund processing
Approved refunds will normally be initiated to the original payment method used for the transaction, subject to the capabilities and processing timelines of the relevant payment provider and banking system.
Razorpay documentation states that standard refunds generally take approximately 5–7 working days after processing, while actual crediting time can depend on the banking partner and payment method.
9. Payment provider
Payments on this website may be processed through Razorpay. Razorpay acts as the payment service provider and does not independently approve refunds on behalf of the business. Refund requests should therefore be directed to the business using the contact details provided on this website.
10. Duplicate or incorrect payments
If you believe that you have been charged twice for the same service or have made an incorrect payment, please contact us as soon as possible with the relevant transaction details.
After verification, any eligible duplicate or incorrect payment will be handled in accordance with this policy and applicable payment-provider procedures.
11. How to request a cancellation or refund
Send a request using the contact details available on the Contact Us page.
Please include your name, registered email address, service name, appointment date where applicable, transaction details, and the reason for the request.
12. Changes to this policy
This policy may be updated from time to time to reflect changes in services, business practices, payment processes, or applicable requirements.
13. Contact
For cancellation and refund requests, please use the contact information published on the Contact Us page.